Villas 4U
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Terms & conditions

What you need to know

Making your booking

Your booking is made as a consumer for the purpose of a holiday and for this reason only. By clicking the terms and conditions button you accept that the contract (Booking Confirmation) between us will only be formed when we send you our written confirmation (Booking Confirmation Email) and is subject to these terms and conditions. You should carefully check the details of our written confirmation and inform us immediately of any errors or omissions.

Paying for your booking

A deposit is required in order for the booking to be confirmed. You are required to make your payment on line through Villas4u website. Deposits from property to property might be different, but in general they are from 25% up to 40%. This is visible in the Booking & Cancelation Policy of each one of them

Notice that the name on the credit card holder paying for the booking and the name stated in the Booking Confirmation MUST be the same. For this reason a copy of proof of identity from the card holder that made the booking along with the credit card that was used to make the booking, might be ask on arrival. If not, we are entitled not to let you enter the property

The balance of the Rental must be paid as stated in the Booking & Cancelation Policy of the property you have booked, prior to the Arrival Date as set out in our Booking Confirmation. If you fail to make a payment due to us in full and on time, we may treat your booking as cancelled by you.

Security Deposits

In some properties a security is payable on arrival before the beginning of the tenancy, to cover during your stay the cost of any damages to the property or its contents. The amount must be paid with cash at the time of check-in directly to the Homeowner or keyholder. The amount less any applicable claims will be refunded to you in the same way it was paid to us. At the time of check-out

If you cancel or amend your booking

If you need to cancel or amend your Booking you must call us or email us as soon as possible. The link to your Booking Confirmation page in the confirmation email will also enable you to submit a cancellation through the Villas4u website, however, you should contact us first before cancelling in this manner. A cancellation or amendment will not take effect until we receive confirmation from you. The cancellation policy described in your email confirmation (Booking & Cancelation Policy) applies to your Booking and Villas4u will refund any amounts due to you in accordance with the agreed Cancellation Policy. In the event that: any balance required from you is not paid in accordance with the timeframes set out in the Cancellation Policy; or you do not arrive at the property within 24 hours of your arrival time without notifying us, then we shall be entitled to treat your Booking as being cancelled by you and the Cancellation Policy shall apply.

The Homeowner reserves the right to cancel and refunds in full any reservation due to unforeseen weather conditions, Acts of God, property damage or other forms of forced property unavailability and or/to move/change guests other accommodation –if available- in the area, with Guests’ prior consent.

In the case of a cancellation due to external factors (Acts of God, Force Majeure), in no circumstance will the Homeowner be responsible for consequential damages of such a cancellation (ticket loss, extra charges, etc) and no such claim(s) will be honored.

Cancelation or Alternation by us

Although it is unlikely that we will have to make any changes to confirmed arrangements, it could occasionally happen, and we will advise you at the earliest possible date. If for any reason beyond our control we are unable to provide you with the property you have booked, we reserve the right to transfer you to a similar or better property. However, if this is not possible or you do not wish to be transferred, we will cancel the booking and refund the amount paid to us for the property, but we will not be liable for any cancellation charges for travel arrangements.

Your Accommodation

You can arrive at your accommodation after 15:00 hours on the Arrival Date of your holiday and you must leave by 11:00 hours on the Departure Date.

If your arrival will be delayed, you must contact the person whose details are given prior to your arrival so that alternative arrangements can be made. If you fail to do so you may not be able to gain access to the Property. Do notice that there will be a person waiting for you at the property so the arrival times must be send to the contact person given, at least 2 weeks before your arrival day. If you fail to arrive by midday on the day after the Arrival Date and you do not advise the contact of your anticipated late arrival we may treat the booking as having been cancelled by you.

Your Obligations

You agree to keep and leave the Property and the furnishings, kitchen equipment, crockery, in the same condition as you found them.

You agree not to cause any damage to the walls, doors or windows of the Property nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to any other occupier of adjoining or neighboring properties.

You agree to ensure that each member of your party is covered by comprehensive travel insurance (including cancellation, flight delays, loss and damage to baggage and other property) and health insurance (including evacuation and repatriation coverage).

You cannot allow more people to stay in the Property than expressly authorised, nor can you significantly change the makeup of the party during your stay in the Property, nor can you take your pet into the Property unless it has been arranged in advance and it is shown on your confirmation. If you do so, we can refuse to hand over the Property to you, or can require you to leave it. We will treat any of these circumstances as a cancelation of the booking by you and we shall be under no obligation to refund you for any fees already paid to us in those circumstances. Any refund will be at our sole discretion.

You agree to allow us or any representative of ours access at any reasonable time during your stay for the purpose of essential repairs.

Guest Injury Disclaimer

Neither the owner of the property nor us (Villas4u Ltd) can be held responsible for any accident or injuries occurred to all guests during their stay at the property under any circumstances.

Children Policies

Children are generally accepted in our properties. However, some property owners apply certain child age restriction policy. It is your duty to notify us if there will be any children (and their exact age) in the party before finalizing a booking.

Cleaning & Maid Service

Most of our properties provide at least two times per week maid service, including twice weekly change of bed linen and bath towels. Should you require extra maid service, please advise us at the time of booking. We cannot guarantee availability at any time but we will do our utmost to satisfy your request. All quoted charges will need to be prepaid at the time of booking the specified extra service.

Water & Electricity

Please note that some of our properties are located on small islands with severe problems of drought. Therefore, water is a commodity to be used sparingly during the summer months. If you experience a shortage of water, we will do everything we can in time to reestablish its supply. Electricity can also be disrupted, normally for a short period of time. However, we cannot be held responsible for any inconvenience created by events beyond our control.

Valuables

Valuables left at the property are at the clients' risks. Neither us (Villas4u Ltd) nor the owner (and the property staff) can be held responsible for their loss or misplacement. All the properties do have safes so please do leave your valuable items there.

Complaints

Every effort has been made to ensure that you have an enjoyable and memorable holiday. If however, you have any cause for complaint it is important that remedial action is taken as soon as possible.

It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are promptly notified. Discussion of any criticisms with us whilst you are in residence will usually enable shortcomings to be rectified straightaway. In particular, complaints of a transient nature (for example, regarding preparation or heating of the Property) cannot possibly be investigated unless registered whilst you are in residence.

If any complaint cannot be resolved during your holiday, you must write to us with full details within 7 days of the end of it.

Law

By accepting this leasing agreement the Guests hereby affirm that they have legally entered Greece for vacation reasons only and have the legal documents to prove it upon request of the Authorities. In the opposite case, the Rental Agreement is canceled immediately and payment is forfeited in full.

The contract (Booking Confirmation) between you and us is governed by the law Greece and we both agree that any dispute, matter or other issue which arises between us will be dealt with by the Courts Greece.