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Covid-19

Policies & Updates
During this recovery period we are constantly striving to provide a safe and welcoming environment for both our visitors and our employees, and now, more than ever, we use safety and hygienic measures to guarantee the well-being of our guests.

From the very first day, the Greek National Tourism Organization (GNTO) provides information on the measures taken for the coronavirus outbreak by the Greek Government. For info related to tourism, our visitors and the situation in our country you can visit the special section in www.visitgreece.gr.

  • All our properties provide a certificate from companies that they have been disinfected
  • All of our properties provide santitizer gels, tissues, and disposable paper towels
  • Before their arrival, we make sure that before any arrival, all windows and doors stay open in order for fresh air to ventilate the property
  • Wash your hands with soap and water regularly, and using hand sanitizer.
  • Cover your nose and mouth with a tissue when sneezing.
  • Avoid contact with people who are unwell.
  • Avoid touching your face, nose, and mouth when your hands are not clean.
  • Minimize physical contacts such as handshakes and hugs.
  • Open windows to allow air circulation.
  • Disinfect frequently used items such as cellphones and laptops.

Beginning July 1, 2020, the Greek government has determined how the country will welcome travelers, carry out the necessary diagnostic screening and keep everyone safe throughout the season.

The Passenger Locator Form (PLF) is a key element in the planning. All travelers must complete their PLF until the day before entering the country, providing detailed information on their point of departure, the duration of previous stays in other countries, and the address of their stay while in Greece. In case of multiple stays, they are required to provide the address for the first 24 hours at least. One PLF should be submitted per family.

Travelers will receive a confirmation email upon submission of the PLF.

Travelers will receive the PLF with their unique Quick Response (QR) code on the day of their scheduled arrival in Greece (at midnight) and will be notified via email (the QR code will be provided in a link in the confirmation email).

Travelers boarding or embarking on the previous day of the arrival will be allowed to do so upon showing the confirmation email, since they will receive their QR code during their flight or voyage.

The PLF can also be found on the Visit Greece app and at https://travel.gov.gr

It is strongly recommended that all visitors download the Visit Greece app (GDPR compliant) for free, prior to their arrival in Greece.

According to the new regulations as of Tuesday, November 10th all passengers, incoming and also, as decided by the authorities, the outgoing ones, must have completed the PLF (Passenger Locator Form), not later than the previous day of their flight. In addition, as of Wednesday, November 11th all passengers entering Greece are required to hold a negative molecular control (PCR) COVID-19 test result, which must have been carried out up to 72 hours before their arrival in Greece.

To be eligible for the ‘Covid19 Exceptional Policy’ guests will be asked to provide proof of their inability to travel. The following are examples:

  • Flight cancellation notification (cancellation email)
  • Government travel restrictions or mandated quarantine (web page)
  • Doctor’s note
  • Covid-19 test results that might have been made before traveling to Crete

Case 1 – Outside the property’s cancelation policy

In case that the guest cancel’s their booking outside the cancelation window of the property that have booked, FULL REFUND will be made, of the deposit already paid to CreteVillas4u

Case 2 – Inside the property’s cancelation policy with deposit paid only

In case of COVID -19 outburst and lock down in either of two countries (country of your origin and Greece), the guest will NOT in any case LOSE the money already paid to us and will be able to choose one of the following 2 options:

  1. Rebook the same property for up to 2 years ahead. In case of re-schedule of the booking for another date within two years ahead, the payments will be transferred automatically for the new dates, without any amendment fee.
  2. Get a FULL REFUND on the money already paid to us (Valid for new bookings made from 01/03/2021 and onwards. Also, this policy is NOT applicable for all properties, so please ask us before you book).

More detailed:

  • If Greece (specifically Crete) gets a travel restriction from the country of the travelers origin, we can postpone the booking, up to two years ahead, without any amendment fee for the same accommodation that our guest booked
  • If the Greek government puts in travel restrictions in place for the country of the travelers origin to travel to Greece (specifically Crete) we can postpone the booking, up to two years ahead, free of extra charge for the accommodation of our guests

Case 3 – Inside the property’s cancelation policy with full amount already paid

In case of COVID-19 outburst and lock down in either of two countries (country of your origin and Greece), the guest will NOT in any case LOOSE the money already paid to us and will be able to choose one of the following 2 options :

  1. Rebook the same property for up to 2 years ahead. In case of re-schedule of the booking for another date within two years ahead, the payments will be transferred automatically for the new dates, without any amendment fee.
  2. Get a FULL REFUND on the money already paid to us (Valid for new bookings made from 01/03/2021 and onwards. Also, this policy is NOT applicable for all properties, so please ask us before you book).

More detailed:

  • if Greece (specifically Crete) gets a travel restriction from the country of the travelers origin, we can postpone the booking, up to two years ahead, without any amendment fee for the same accommodation that our guest booked.
  • If the Greek government puts in travel restrictions in place for the country of the travelers origin to travel to Greece (specifically Crete) we can postpone the booking, up to two years ahead, free of extra charge for the accommodation of our guests

Also the guest will be able to postpone the balance payment even 1 week before arrival to the villa either cash on arrival would also be something that we will be able to discuss.

We remain at your disposal for any further questions you may have.

Let’s stay calm and stay safe!