Frequently Asked Questions

How do I make a reservation?

You may make a reservation by booking online or contacting our reservation hotline number 1-866-943-8179. Once you have carried out an availability and price check on the villa information page and made your choice you should then click the Book Online button.

Note: If you encounter a problem whilst booking online, a member of our reservation team is available on 1-866-943-8179 to help you.

How much deposit do I need to pay?

The deposit required to secure your booking is 20% of the total cost of your villa.

Will the property I rent be like to ones shown in the pictures?

Yes. You choose the villa you wish to rent for your holiday. The pictures shown ARE of the actual villas. Due to the villas being independently owned, certain décor changes may be upgraded prior to your stay.

What is the difference between an Executive and a Premier home?

Executive villas will have all or one of the following:

• Spa
• Conservation Area
• Extra Televisions & VCR

What happens to my deposit if I cancel?

Your deposit is nonrefundable. Any monies paid over the deposit amount will be scheduled as per our Booking Terms & Conditions.

When do I pay the balance?

The balance of your villa rental is due ten weeks before arrival date. See Booking Terms & Conditions.

How much Tax is there to pay?

A tax rate of 12% will be added to your balance.

How do I find my holiday villa?

Directions will be sent to you on receipt of your final payment.
Your directions will be either to our manager’s office (to collect keys) or directly to your holiday villa.

Front door key codes and Gate codes (if applicable) are sent separately two/three weeks before departure.

What happens if I arrive either early or late?

An early check in or a late check out can be arranged if the home is available.
An additional charge of $25.00 will be levied before this facility.

What do I need to bring?

All villas advertised are fully furnished with all amenities including towels and linens.
The majority of villas we advertise do provide at least one hairdryer, although this cannot be guaranteed.

Suggestions on what to bring...

• Medication (sufficient for your stay)
• Clothes
• Beach Towels (to use at water parks)
• Food
• Toiletries
• Janitorial supplies
• Pool toys

What happens if I cause any damage?

Should any damage beyond normal wear and tear or any theft occur, you will be charged for replacement/repair. See Booking Terms & Conditions.

Can I smoke in the Villa?

No. All our properties are non-smoking.
You are able to smoke around the pool area. Any guest found in violation at any time will be asked to leave and all monies paid will be forfeited.

Booking Conditions

Please read our Booking Terms & Conditions before entering into contract for your holiday villa.

If your question has not been addressed in the above, feel free to contact us on: 1-866-943-8179.